Privacy Policy

1. General – Processor The company named Grigoriou Kodrou Bros & Co OE – Plastotechnics (hereinafter “the Company”), which is based in Thessaloniki, is committed to respecting and protecting the privacy of its visitors and customers. This Privacy Policy describes how we collect and process your personal data, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and national law 4624/2019.

2. What data do we collect? When navigating or using our services (e.g. contact forms, request for a tender), we may collect the following categories of data:

  • Identification & Communication Details: Name, Company Name, Telephone (Fixed/Mobile), Email address.

  • Vehicle Data & Technical Details: Box number (VIN), Registration number, Mark/Model, photographs of spare parts or documents (e.g. registration certificate) that you send us voluntarily to identify spare parts.

  • Tax Details: Tax identification number (TIN), tax office (DOY) and billing details (in case of order).

  • Browsing data: IP address, browser type, cookies and Google Analytics statistics.

3. Purpose of Processing (Why do we need them) We process your data solely for the following purposes:

  • Technical Support & Identification: To find the right spare part based on the chassis number or photo you sent us.

  • Execution of an Order: To invoice, send and deliver the products to your premises.

  • Communication: To reply to requests, questions or complaints.

  • Guarantees: To process warranty requests to manufacturing plants (e.g. Sachs, Mahle).

4. Transmission of data to third parties The Company not sells or trades your personal data. Data shall be transferred to third parties only where it is necessary for the provision of the service:

  • Transport/Courier Companies: To deliver your order.

  • It & Web Hosting Service Providers: To provide technical support for our website and emails.

  • Accounting Offices: For the tax compliance of the company.

  • Manufacturers (Factories): Only in cases of warranty roadworthiness testing, technical data (e.g. VIN, fault photos) may be shared with the manufacturer.

5. Data Retention Time Your personal data will be kept for as long as necessary to fulfil the purpose for which they were collected (e.g. completion of a sale) or as long as required by tax law (e.g. keeping of documents for 10 + years).

6. Cookies & Technologies Our website uses cookies to improve functionality and analyse traffic (Google Analytics).

  • Necessary Cookies: Necessary for the operation of the website.

  • Performance/Analysis cookies: They help us understand how visitors interact with the page. The user can set or delete cookies at any time through his browser settings.

7. Data security The Company shall take all necessary technical and organisational measures (e.g. use of SSL/HTTPS protocol, restricted access only to authorised staff) to protect your data against loss, misuse or unauthorised access.

8. User rights Under the GDPR, you have the following rights:

  • Right For access your data.

  • Right Correction inaccurate data.

  • Right Delete (“right to be forgotten”), as long as there is no legal obligation to retain (e.g. invoices).

  • Right Portability your data.

  • Right Withdrawal of consent at all times.

To exercise your rights, you can contact us by email: info@kothrosgreece.gr. You also retain the right to lodge a complaint with the Data Protection Authority (www.dpa.gr).

9. Changes in Privacy Policy The Company reserves the right to modify this policy at any time. The latest version will always be posted on our website.